Refund Policy
Refund Policy
Last updated: October 15, 2025
Return Period
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must:
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Be in the same condition that you received it — unworn or unused,
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Include all tags and original packaging, and
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Be accompanied by a receipt or proof of purchase.
How to Start a Return
To initiate a return, please contact us at gritagain74@gmail.com.
If your return is accepted, we will provide:
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A return shipping label, and
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Instructions on how and where to send your package.
📩 For any questions about returns, you can always reach us at gritagain74@gmail.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if:
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Your item is defective or damaged, or
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You received the wrong item.
We’ll evaluate the issue and make it right as quickly as possible.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
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Perishable goods (e.g., food, flowers, plants)
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Custom or personalized products
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Personal care goods (e.g., beauty or hygiene products)
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Hazardous materials, flammable liquids, or gases
Unfortunately, sale items and gift cards are also non-returnable.
If you have questions about a specific item, please contact us before returning it.
Exchanges
The fastest way to get the item you want is to return the original item first, and once the return is accepted, make a new purchase for the desired item.
European Union – 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As with all returns, the item must be:
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Unused and in its original packaging,
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Accompanied by a receipt or proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund is approved.
If approved:
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A refund will be processed automatically to your original payment method within 10 business days.
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Please note that your bank or credit card company may take additional time to post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at gritagain74@gmail.com.
Contact Information
Trading Name: KSWShopi LLC
Email: gritagain74@gmail.com
Business Address: 5201 Lincoln Ave, Apt 274, Cypress, CA 90630, USA
Business Phone: +1 252-986-3670